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Handle inbound calls, emails, and faxes in a timely and professional manner. Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource. Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs. Provide accurate information regarding manufacturers' policies and procedures.
About the Role
Shift
Monday - Friday - 1st Shift (Day)Customer Service Representative
Pay: $22.00 per hour
Shift: Monday-Friday, 10:00AM-6:00PM
Location: Bethlehem, PA 18015
The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.
Primary Responsibilities
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