Customer Service - Randstad

Are you passionate about combating fraud and protecting individuals from scams?
We are seeking a dedicated Fraud & Scams Officer to join a Big 4 Bank in Bedford Park.

In this role, you will play a crucial part in identifying, investigating, and providing service to customers who are experiencing suspicious or fraudulent activities on their banking products.

Key Responsibilities include (but are not limited to):

• Inbound and outbound calls from customers in relation to card and digital fraud, scams, merchant fraud and any dispute matters
• Provide guidance and support to individuals who have been victims of fraud
• Monitor phone, internet banking, credit card, cheque, merchant fraud and transactional alerts for fraud and scam activity
• Create scam and fraud files for case management
• Refund and recover funds
• Reporting fraudulent customers to regulatory bodies
• Follow compliance and regulation protocols
• ...