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About the Role
What you'll be doing on the job
- Process mapping of As-Is and To-Be business processes and supporting actions required to close the gap between the current and future state
- Support manager in ongoing projects and ad hoc daily administrative work
- Assist in tasks such as testing systems and automations where necessary
- Construct meaningful dashboards using internal data sources to increase accessibility and insights into productivity and opportunities for operational efficiency
- Assist the manager to develop, implement and monitor the practice of quality expectation and service standards of the team
- Support the manager in troubleshooting business challenges, exploring and implementing necessary enhancements or rectification
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