Customer Service Manager

The Local Manager, Customer Service leads plant‑based customer service operations while partnering closely with Regional Customer Service leadership, Regional Sales leaders, and plant Operations teams to ensure seamless order execution and production readiness. This role oversees the local customer service team responsible for complex, production‑critical customer work including order coordination, documentation accuracy, and exception management.

Reporting to the Regional Manager, Customer Service, the Local Manager translates organizational service strategies into reliable plant execution. They ensure customer orders are prepared accurately for production while maintaining strong collaboration with plant operations to support operational performance and customer satisfaction.

Responsibilities

Plant Execution & Operational Coordination

• Lead the onsite customer service function supporting the plant’s production environment and custo...