Customer Service Manager

Job Details

About the Role

We are seeking a highly experienced Customer Service Manager with a strong background in call centre operations to lead and inspire our customer service team.

This is a pivotal leadership role for the business. Reporting to the Supply Chain Manager, we are looking for a capable leader with a proven track record of consolidating and motivating teams. The successful candidate will play a key role in uplifting our service delivery standards and ensuring we provide exceptional support across the greater Group.

Key Responsibilities

• Lead, coach and develop a high-performing customer service team within a call centre environment
• Drive a strong service culture focused on responsiveness, professionalism and customer satisfaction
• Consolidate and motivate teams to achieve operational and service excellence
• Identify opportunitie...