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Customer Service Manager

📍 Location
Somersby
⏰ Job Type
Permanent
📅 Posted
June 01, 2026

About the Role

About the Role


We are seeking a highly experienced Customer Service Manager with a strong background in call centre operations to lead and inspire our customer service team.


This is a pivotal leadership role for the business. Reporting to the Supply Chain Manager, we are looking for a capable leader with a proven track record of consolidating and motivating teams. The successful candidate will play a key role in uplifting our service delivery standards and ensuring we provide exceptional support across the greater Group.


Key Responsibilities

  • Lead, coach and develop a high-performing customer service team within a call centre environment

  • Drive a strong service culture focused on responsiveness, professionalism and customer satisfaction

  • Consolidate and motivate teams to achieve operational and service excellence

  • Identify opportunities to improve existing systems, processes and workflows
  • ...

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