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About the Role
12-Month Fixed-Term Contract
Based: NW London/Hybrid working
Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we'd love to hear from you.
We're looking for a Customer Service Manager to join our client's fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation's commitment to outstanding service while driving continuous improvement across supporter engagement.
Your role as Customer Service Manager:
Leading and motivating the Engagement & Contact team to deliver outstanding supporter service.
Managing supporter enquiries, complex complaints and GDPR requests through to resolution.
Monitoring service levels, KPIs and performance, identifying opportunities for...
Based: NW London/Hybrid working
Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we'd love to hear from you.
We're looking for a Customer Service Manager to join our client's fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation's commitment to outstanding service while driving continuous improvement across supporter engagement.
Your role as Customer Service Manager:
Leading and motivating the Engagement & Contact team to deliver outstanding supporter service.
Managing supporter enquiries, complex complaints and GDPR requests through to resolution.
Monitoring service levels, KPIs and performance, identifying opportunities for...
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