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About the Role
We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts.
What you'll be doing
Handling inbound customer calls and responding to emails in a timely and professional manner
Providing product and service information to customers, answering queries and resolving any issues or complaints
Maintaining detailed records of customer interactions and following up on outstanding inquiries
Identifying opportunities to upsell or cross-sell appropriate products and services to customers
Collaborating with other team members to ensure a consistent and positive customer experience
Adhering to all company policies, procedures and compliance requirements
What we're looking for
At least a senior high school graduate
Strong communica...
What you'll be doing
Handling inbound customer calls and responding to emails in a timely and professional manner
Providing product and service information to customers, answering queries and resolving any issues or complaints
Maintaining detailed records of customer interactions and following up on outstanding inquiries
Identifying opportunities to upsell or cross-sell appropriate products and services to customers
Collaborating with other team members to ensure a consistent and positive customer experience
Adhering to all company policies, procedures and compliance requirements
What we're looking for
At least a senior high school graduate
Strong communica...
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