Customer Service Executive, Tawau

Job Description

• Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including:
  • Insurance purchase/renewal
  • Policy endorsements
  • Customer enquiries
  • Handling complaints
  • Claims processing
• Provide support through multiple communication channels, including telephone and email.
• Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services.
• Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines.
• Collect payments on a Cash Before Cover (CBC) basis for walk-in customers.
• Issue official receipts immediately upon receiving payments.
• Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions.
• Safeguard colle...