Customer Service Executive

Key Responsibilities: 1. Customer & Guest Handling
: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. 2. Tenant Coordination
: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach. 3. On-Ground Operations
: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. 4. Problem Resolution
: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence. 5. Communication
: Act as the main point of cont...