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About the Role
Company Background
We are representing our client, an established company in the transportation and logistics industry, in their search for a suitable candidate to join their team
Job Responsibilities:
Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
Coordinate with overseas agents on shipment consolidation (Air & Ocean).
Work closely with the Operations team to ensure timely delivery of shipments.
Follow up and resolve customer queries effectively.
Identify customer needs, evaluate issues, and provide appropriate solutions.
Job Requirements:
Diploma or Degree in any fields
Minimum 3 years of customer service experience.
Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
Competent in MS Office applications (Outlook, Excel, Word).
Ability to work under pressure.
Strong communication, presentation skills, and team...
We are representing our client, an established company in the transportation and logistics industry, in their search for a suitable candidate to join their team
Job Responsibilities:
Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
Coordinate with overseas agents on shipment consolidation (Air & Ocean).
Work closely with the Operations team to ensure timely delivery of shipments.
Follow up and resolve customer queries effectively.
Identify customer needs, evaluate issues, and provide appropriate solutions.
Job Requirements:
Diploma or Degree in any fields
Minimum 3 years of customer service experience.
Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
Competent in MS Office applications (Outlook, Excel, Word).
Ability to work under pressure.
Strong communication, presentation skills, and team...
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