← Back to opportunities
Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
Coordinate with overseas agents on shipment consolidation (Air & Ocean).
Work closely with the Operations team to ensure timely delivery of shipments.
Follow up and resolve customer queries effectively.
Identify customer needs, evaluate issues, and provide appropriate solutions.
Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
Competent in MS Office applications (Outlook, Excel, Word).
Minimum 3 years of customer service experience.
Ability to work under pressure.
Strong communication, presentation skills, and team-oriented mindset.
About the Role
Responsibilities:
Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
Coordinate with overseas agents on shipment consolidation (Air & Ocean).
Work closely with the Operations team to ensure timely delivery of shipments.
Follow up and resolve customer queries effectively.
Identify customer needs, evaluate issues, and provide appropriate solutions.
Key Requirements:
Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
Competent in MS Office applications (Outlook, Excel, Word).
Minimum 3 years of customer service experience.
Ability to work under pressure.
Strong communication, presentation skills, and team-oriented mindset.
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position