Customer Service Assistant

Eaton’s IS VEH EMB division is currently seeking a Customer Service Assistant.

This dynamic learning position is responsible for direct customer contact by phone and email and manages all customer service related activities for specific customers.

• Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).
• Begin to interface with customers, sales representatives and other groups on product delivery and order management issues.
• Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).
• Coordinate product registrations and stock control maintenance on all VC product styles.
• Print and distribute daily re...