Customer Service Assistant

Shape your future as a magentian!

Position: Customer Service Assistant | Export

Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas.

Main responsibilities and assignments:

• Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;
• Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external);
• Build solid relationship with your customers portfolio to provide best solution on their case managements;
• Maintain professional & friendly posture during customer's interaction in daily routine;
• Work in partnership with the sales representative & sales support;
• Work as a team to collaborate with the general demand, proposing changes and best practices among others;