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Manage a high volume of inbound calls in a professional and efficient manner
Assist customers with making payments for outstanding fines
Provide clear and accurate information regarding payment options and processes
Handle sensitive conversations with empathy, patience, and professionalism
Maintain accurate records of customer interactions and transactions
Resolve customer queries and escalate issues where necessary Excellent communication and listening skills
Ability to remain calm and composed in challenging situations...
About the Role
Pyramid8 are supporting a growing business in Morley to recruit a dedicated and resilient Customer Service Assistant to join our team based in Morley, Leeds. This role involves handling inbound calls from customers, primarily focused on taking payments for fines and providing support throughout the process.
Key Responsibilities:
What We’re Looking For:
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