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About the Role
Responsibilities
-Communicate with current and potential clients via telephone, email, online chat, or social media
-Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
-Maintain a courteous and calm manner at all times to de-escalate stressful situations
-Document personal information to create, update, or adjust customer accounts
-Prepare call-related information for purposes of auditing and reporting
-Provide and respond to feedback about any aspect of the job or its duties
-Suggest products and services to clients based on their requests and needs
-Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
-Communicate with current and potential clients via telephone, email, online chat, or social media
-Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
-Maintain a courteous and calm manner at all times to de-escalate stressful situations
-Document personal information to create, update, or adjust customer accounts
-Prepare call-related information for purposes of auditing and reporting
-Provide and respond to feedback about any aspect of the job or its duties
-Suggest products and services to clients based on their requests and needs
-Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
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