Job Summary: As a Customer Service Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.
Key Responsibilities
Address customer inquiries and resolve issues professionally.
Provide accurate information about products and services.
Document all customer interactions in the CRM system.
Meet performance targets for quality and efficiency.
A...
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