Customer Service Advisor

How the role will make an impact:

We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. Full training provided; experience of the Hardware industry would be a benefit but not necessary.

Main Tasks & Responsibilities:

• Deliver high quality and effective customer service via telephone and email to a range of Key Account customers.
• Achieve and surpass the required service targets within the team.
• Liaise directly with internal departments to resolve customer issues with a helpful manner.
• Identify and provide pro...