Customer Service Advisor (Night Shift)

Join Frasers Group as a Customer Service Advisor (Night Shift) to deliver exceptional customer care across multiple channels.

Your role

Responsibilities

• Manage customer contacts via telephony, web chat, and social media.
• Provide excellent customer care and communication.
• Log and resolve customer issues efficiently.
• Liaise with stores, couriers, and warehouses for optimal resolutions.
• Act on customer feedback to improve satisfaction.

  About you

  Qualifications

  • Be available for night shifts, including weekends and public holidays.
  • Candidate must possess at least a Diploma or Degree in Advertising/Media,Business Studies/Administration, Mass Communications, E-commerce or equivalent.
  • Have excellent communication and presentation skills.
  • Be committed to high-level customer service.
  • Possess strong PC literacy and Microsoft Office skills...