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About the Role
Join a multilingual customer service team supporting a global client in the e-commerce and digital services sector.
The Service Advisor role focuses on providing end-to-end customer support for a wide range of post-purchase and service-related inquiries. This includes assistance with order status, delivery information, payment queries, product pre-orders, product availability checks, and general customer support requests.
You will be part of a fast-paced international environment where quality, accuracy, and customer experience are key priorities.
Location: Livingston / Penang, Malaysia (On-site) Employment Type: Full-time Start Date: ASAP Working Schedule: Monday–Sunday, 9:00–21:30 (rotational morning & afternoon shifts), 5 days work / 2 days off
Key Responsibilities
Handle customer inquiries in Mandarin and Cantonese across phone, chat, and other communication channels
Support customers with order tracking, delivery updates, payment issues, and product inf...
The Service Advisor role focuses on providing end-to-end customer support for a wide range of post-purchase and service-related inquiries. This includes assistance with order status, delivery information, payment queries, product pre-orders, product availability checks, and general customer support requests.
You will be part of a fast-paced international environment where quality, accuracy, and customer experience are key priorities.
Location: Livingston / Penang, Malaysia (On-site) Employment Type: Full-time Start Date: ASAP Working Schedule: Monday–Sunday, 9:00–21:30 (rotational morning & afternoon shifts), 5 days work / 2 days off
Key Responsibilities
Handle customer inquiries in Mandarin and Cantonese across phone, chat, and other communication channels
Support customers with order tracking, delivery updates, payment issues, and product inf...
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