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Responding to customer inquiries through our online helpdesk platform
Handling customer questions in-store via phone and WhatsApp
Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance
Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand
Assisting the online team with content updates and website tasks during quieter times
Assisting the dispatch team with order packing...
About the Role
Customer Service Advisor
Excel Recruitment is looking for an experienced Customer Service Advisor for our client in North Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.
Key Responsibilities
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