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Accurately process customer orders in line with company procedures
Manage and process returns ensuring timely resolution
Respond to and resolve a wide range of customer queries via email, phone and system platforms
Investigate and resolve basic EDI (Electronic Data Interchange) issues
Monitor order flow and proactively identify and resolve potential issues
Maintain strong relationships with customers to ensure a high level of satisfaction
Ensure al...
About the Role
Description Overview
We are looking for an experienced and proactive Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency.
You will play a key role in ensuring a high standard of service while supporting the wider team.
Scope of the Role
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