Customer Satisfaction/Quality Metrics Analyst

**Customer Satisfaction Analyst / Quality Metrics Analyst****Responsibilities**:**Quality Business Intelligence (QBI) Analysis**- Create user-friendly reporting tools and scorecards for users and for quality leadership review and action- Responsible for formulating, formatting, publishing, and analyzing global quality metrics the 1st week of every month- Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports- Provide timely charts and summaries based on the data results, noting the key messages to upper management about trends or significant aspects of the data.
- Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv.
- Train users on deployed tools & maintain system documentation- Answer user questions in team calls, chats, and one-on-one as required- Provide Customer Quality Engineers with returned material authorizatio...