Customer Retention Coordinator

Location: Ballymena, Dungannon or Enniskillen (Applicants may choose their preferred location) We are looking for a proactive and results-driven Customer Retention Coordinator to help drive retention, workshop bookings, and dealership performance through our Aftersales platform. In this role, you will engage with customers at key points in their ownership journey, identify aftersales opportunities, maintain accurate customer data, and support dealerships in maximising service bookings and customer loyalty. Key Responsibilities Manage customer retention activities using our Aftersales platform. Contact customers by telephone to secure service, maintenance, repair, and campaign bookings. Maintain accurate customer records and update all contact outcomes. Monitor dealership performance, conversion rates, and retention opportunities. Support marketing consent capture and CRM data quality initiatives. Review and validate prospect lists, ensuring data accuracy and quality. Identify trends an...