Customer Relations & Loyalty Advisor

Job Title - Customer Relations Advisor 
Location - Bromborough
Reporting To - Customer Relations Manager

We’re on an exciting growth journey where the service we provide is at the heart of what drives our success. In this role you’ll join the Customer Relations team where you’ll play a key part in keeping our customers satisfied. You’ll work closely with customers to understand their needs, resolve concerns and implement strategies to deepen relationships and engagement. If a customer is thinking of leaving us, you’ll work your magic to remind customers of the best parts of working with us to reduce churn and keep customers with us for the long term. You’ll also be proactive and suggest changes to customers account to ensure we’re offering the right services for their need on an ongoing basis.

Key Responsibilities:

To build strong customer relationships to deepen engagement and reduce cancellations
To provide excellent customer service and ensure all queri...