Customer Relations Agent

Introduction

A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.

Duties & Responsibilities

• Service Excellence – Provide the required service to clients as per the SOP


• Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:


• Registration related enquiries


• CRM Logging System and Telephonic enquiries


• Product and general information / enquiries


• Assist with enquiries online i.e. Products, Specials, Availability, Price etc.


• Obtain Information from relevant departments to resolve/ provide feedback on enquiries


• Responsible for the CRM Cell phone and posting communications to the leaders’ groups


• Log all enquiries received internally and externally


• Required to work after hours / weeke...