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Customer Quality Regional Manager

📍 Location
Shanghai
⏰ Job Type
Full time
📅 Posted
June 07, 2026

About the Role

Description

  • Lead a team of Customer Quality Managers to secure customer quality in China region
  • Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
  • Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure engagement from ASML sectorsDrive quality performance to agreed targets
  • Manage Customer Quality Notifications:Local intake & filteringManage close follow-up through Central Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions.
  • Manage Customer auditsAlign with Customer on audit agendaWork with GQ/QE audit team on follow-up
  • Assess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processesAssist regional management by initiating, driving and ...
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