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About the Role
Key Responsibilities
- Serve as the primary quality interface for assigned customers and ensure effective communication on quality-related matters.
- Manage customer complaints, quality alerts, and escalations through structured problem-solving methodologies.
- Lead and coordinate8D ,root cause analysis , andcorrective/preventive action activities with relevant internal stakeholders.
- Analyze device, process, and field quality data to identify trends, risks, and improvement opportunities.
- Support containment actions, failure analysis, and validation of corrective actions in collaboration with engineering, manufacturing, test, reliability, and supplier teams.
- Prepare high-quality technical reports, customer responses, and management summaries.
- Monitor customer satisfaction indicators and drive actions to improve quality performance.
- Participate in cross-functional reviews related to prod...
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