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Maintain daily communication with customers to ensure satisfaction and responsiveness.
Handle and follow up on customer complaints, providing timely feedback and resolution.
Communicate customer-specific requirements to the factory and ensure alignment.
Propose and implement action plans and remedial measures to address quality issues.
Coordinate 8D problem-solving teams to resolve complex issues.
Organize internal and external sorting activities in case of discrepancies or non-conformities.
Support customer and certification audits, including preparation and follow-up.
Initiate and drive improvements based on audit findings.
Prepare, monitor, and maintain quality documentation, statistics, and reports. A degree in electrical engineering or equivalent experience in the field.
Minimum of 3 ...
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