Customer Program Manager

Req ID:
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Senai

General Overview

Functional Area

OPS - Operations

Career Stream

CPM - Customer Program Management

Role

Manager 1

SAP Short Name

MG1

Job Title

Customer Program Manager 1

Job Code

MG1-OPS-CPM

Job Level

Band 09

Direct/Indirect Indicator

Indirect

Detailed Description

Customer Relationship & Communication

• Act as the primary focal point of communication for all assigned projects.
• Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
• Respond promptly to customer inquiries and complaints to maximize satisfaction.
• Present information effectively to both internal and external executive management.