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About the Role
Join Affirm as a Customer Operations Associate, supporting the growing Buy Now Pay Later sector in a remote role. Utilize your communication and problem-solving skills to assist customers across multiple channels.
As a part of Affirm's Customer Operations team, you'll resolve complex inquiries primarily via email while maintaining professionalism and reliability. Your in-depth product knowledge will help you identify trends for improvement and participate in training sessions. This role is perfect for candidates looking to grow their skills in a collaborative environment with a focus on quality and productivity.
Key Responsibilities:
• Resolve customer inquiries via email and phone calls
• Maintain high professionalism and Quality Assurance scores
• Utilize product knowledge for effective issue resolution
• Participate in training for skills development
• Identify trends and assist in product incubation
Requirements:<...
As a part of Affirm's Customer Operations team, you'll resolve complex inquiries primarily via email while maintaining professionalism and reliability. Your in-depth product knowledge will help you identify trends for improvement and participate in training sessions. This role is perfect for candidates looking to grow their skills in a collaborative environment with a focus on quality and productivity.
Key Responsibilities:
• Resolve customer inquiries via email and phone calls
• Maintain high professionalism and Quality Assurance scores
• Utilize product knowledge for effective issue resolution
• Participate in training for skills development
• Identify trends and assist in product incubation
Requirements:<...
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