Customer Operations Analyst

We are seeking a Customer Operations Analyst to assist users and combat fraud across our growing customer base.

Responsibilities

• Assist users and answer support requests; compile and analyze support request data; evaluate traffic for high-risk partners to identify and prevent fraudulent users from engaging with our services.
• Work within the Customer Support and Platform Quality teams, and collaborate with internal teams across Sales, Solutions, and Product to proactively catch issues and maintain platform quality.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to identify, isolate, and articulate complex patterns and trends.
• Demonstrated process‑improvement experience to reduce workload.
• Professional communication skills with end users, internal stakeholders, and external clients.