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Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs First contact for issues escalation within B2C process (Customer Master Data) Cooperation with Internal and External Audit Performing B2C (Customer Master Data) controls Advising other team members in terms of B2C (Customer Master Data) process matters Introduce Improvements within B2C process (Customer Master Data) Coordinate completion of B2C (Customer Master Data) processes Delegate tasks Distribute the workload and supervise the team in day-to-day operations Managing HR Matters Communicate deadlines Monitor the team performance Resolve or escalate any process issuesAttend and lead team meetingsPrepare reportsBuilding relationship with the countries during day-to-day operations
About the Role
Job Description
Process
Coordination:
Communication:
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