Customer Manager

Purpose Statement

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and stickiness.
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and ...