Customer Issue Resolution Analyst, CBG Thailand

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Job Description:

The position of Customer Issue Resolution Analyst (TH) will be located at 3M Global Service Center, Philippines.

End-to-End CIR activities including Credit and Collections process and Complaints Management

Complaint Management

Receive and log customer complaints through designated channels.

Analyze complaint details to determine root cause and required actions.

Coordinate with cross‑functional teams (e.g., quality, operations, customer service) to investigate and resolve issues.

Communicate resolutions and status updates to customers professionally.

Ensure all complaint records are complete, accurate, and handled according to ...