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About the Role
Join RCL as a Customer Insights Analyst to transform data into actionable insights that enhance customer-centric decision-making across brands. This hybrid role involves deep analytical work and collaboration with multiple teams.
As a pivotal member of the analytics team, you will leverage customer, transactional, and loyalty data to derive insights. Your work will drive targeted communications, support personalization efforts, and underpin strategies that optimize customer engagement and retention. Expect to conduct detailed analyses on customer journeys and churn patterns to identify growth opportunities.
Key Responsibilities:
• Analyze customer behavior and performance across various channels
• Develop and maintain customer segmentations for strategic targeting
• Conduct in-depth analyses of retention drivers and customer lifetime value
• Create dashboards that track key customer KPIs like retention and acquisition
• Collaborat...
As a pivotal member of the analytics team, you will leverage customer, transactional, and loyalty data to derive insights. Your work will drive targeted communications, support personalization efforts, and underpin strategies that optimize customer engagement and retention. Expect to conduct detailed analyses on customer journeys and churn patterns to identify growth opportunities.
Key Responsibilities:
• Analyze customer behavior and performance across various channels
• Develop and maintain customer segmentations for strategic targeting
• Conduct in-depth analyses of retention drivers and customer lifetime value
• Create dashboards that track key customer KPIs like retention and acquisition
• Collaborat...
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