Customer-Facing SLA Returns Administrator

Join Evertz Microsystems in Burlington, Ontario as a Customer-Facing SLA Returns Administrator. This role focuses on administrative support for SLA customers along with key operational responsibilities.
This in-office position prioritizes timely administration and communication for service-level agreement customers. You'll collaborate closely with internal teams like Production and Logistics to expedite repair shipments while tracking orders and RMAs. Your organizational skills will drive customer satisfaction through effective problem resolution and proactive updates.
Key Responsibilities:
• Enter service request orders in AS400 as required
• Create service loan EPCNs and agreements in QuoteWeb
• Provide timely status updates on repairs to customers
• Issue loan return RMAs to customers with outstanding service loans
• Prepare and maintain reports for SLA Customer Coordinators
Requirements:
• Post-secondary education in Business or Administration
• Strong...