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About the Role
Role Purpose
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
Key Responsibilities
- Day to day handling of customer emails and phone calls for fault reporting and inquiries.
- Contribute to Key Performance Indicators in relation to performance of the networks, infra...
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