Customer Experience Representative - Bilingual French

Job Title: Bilingual Customer Experience Representative

Location: Remote (Must reside in Canada)

Compensation:  $20.68–$21.63 CAD per hour

Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

Contract Duration:  13‑month fixed‑term contract

Key Tasks

• Processing quotes, orders, refunds, and warranties into the ERP system.
• Assisting customers and sales representatives via phone and email with their inquiries (90% of clientele English, 10% French).
• Following up and providing ETA on orders.
• Assisting team members to ensure work is completed in a timely manner.

Benefits

• Annual performance reviews.
• Pro‑rated vacation days for 2026; 17 days’ vacation (renewed yearly) from January 1, 2027.
• Sick / personal days.
• Health benefits (medical, den...