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Customer Experience Planning & Engineering Specialist

📍 Location
Gurgaon Division
⏰ Job Type
FULL_TIME
📅 Posted
June 04, 2026

About the Role

The P&E Professional will support operational excellence by driving quality governance, learning & development, training effectiveness, process improvement, and project execution. The role requires strong analytical capability, structured problem-solving, and critical thinking to ensure consistent performance, scalability, and continuous improvement across operations.

This opportunity is for a Grade 11 position and is specifically aligned to a permanent night shift role.

Quality Audits & Governance

  • Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards.
  • Analyze audit outcomes to identify trends, gaps, and risk areas, and recommend corrective and preventive actions.
  • Partner with Operations and stakeholders to implement quality improvement initiatives and track effectiveness.
  • Learning & Development (L&D)

  • Support the design and execution of learning and de...
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