Customer Experience Manager

Customer Experience Manager

Location: Zurich

Duration: 9 months (with high extension possibility)

Workload: 100%

Start Date: ASAP – No later than mid‑July

Are you passionate about elevating customer satisfaction and driving operational excellence? We’re looking for a Customer Experience Manager to play a key role in shaping and enhancing the end-to-end customer journey.

In this role, you will map customer journeys, design and implement innovative processes, ensure operational readiness, and champion the voice of the customer across the organization. Join our Customer Journey Excellence team within the Flanker Brands organization and make a real impact.

Key Responsibilities

Customer Journey & Requirements Definition

• Map end-to-end customer journeys using Agile and/or Waterfall methodologies
• Identify gaps and improvement opportunities across the customer lifecycle
• Define clear proj...