Customer Experience Manager in Milton

Drive customer satisfaction as a Customer Experience Manager from our Milton office, covering Ontario's Southwestern region. Lead a dedicated team focused on service excellence through effective policies and training.
At Permacon, we are seeking a Customer Experience Manager with at least five years of customer service experience and three years in a supervisory role. You will oversee the Customer Experience team, focusing on order logistics, contract management, and customer relationships. Success in this role relies on leadership skills and the ability to foster collaboration with sales and production teams.
Key Responsibilities:
• Lead the Customer Experience team of 10 members
• Supervise Customer Experience Coordinators and Dispatchers
• Implement and execute sales policies and procedures
• Coach and develop team members for superior service
• Maintain relationships with various internal teams
Requirements:
• College diploma in business administration or...