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About the Role
Areas of Accountability:
To hand hold the customers from post-sales to Handover.
All communication with customers as their SPOC.
To support the collection team in reducing the over dues
Deliverables:
customer satisfaction scores
regularly sending project progress reports to customers
resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer
maintenance of all customer data
documentation and MIS
collection targets
reduction in escalations
closure of escalations in a sustainable manner
handing over of units within 30days from FIS date and registration of the unit within the specified timelines
Metrics / KPIs:
Mean time for ticket closure
Reduction in number of escalations
Keeping customer data up to date in SF
Sending project updates on time every month
To hand hold the customers from post-sales to Handover.
All communication with customers as their SPOC.
To support the collection team in reducing the over dues
Deliverables:
customer satisfaction scores
regularly sending project progress reports to customers
resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer
maintenance of all customer data
documentation and MIS
collection targets
reduction in escalations
closure of escalations in a sustainable manner
handing over of units within 30days from FIS date and registration of the unit within the specified timelines
Metrics / KPIs:
Mean time for ticket closure
Reduction in number of escalations
Keeping customer data up to date in SF
Sending project updates on time every month
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