Customer Experience Executive

About the Company Liber Designs Pvt Ltd, a subsidiary of Rentomojo. Job Title: Customer Experience Executive Location: Bangalore About the Role We are looking for a customer-focused and enthusiastic Executive – Customer Experience to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls, chats, emails, and social media while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset. Responsibilities and Ownership: Handle customer queries through outbound calls, chat support, and email communication. Connect with customers to remind and assist them regarding pending invoice payments. Resolve customer concerns by coordinating with internal departments to ensure timely resolution. Manage customer escalations received through social media platfo...