Customer Experience Consultant

Job Title

Customer Experience Consultant

Job Description Summary

• Genuine career progression – we hire from within! • Hybrid, flexible working options in a permanent, full time role • Entry level roles – we provide full training & ongoing development We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.

Job Description

What you’ll be doing;

• Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
• Accurately log client requests into our systems
• Resolve queries efficiently and professionally
• Meet client KPI’s and contribute to team targets
• De...