Customer Experience Associate (Vietnamese Language Skill an Asset)

Job Title

Customer Experience Associate – TD Canada Trust

Location

Surrey, British Columbia, Canada

Hours

15 hours

Pay Range

$22.50 - $28.33 CAD per hour

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and proc...