Customer Experience Associate

Job Description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

A Customer Experience Officer acts as the face of the company, working closely with customers or clients to provide information about products and services, process orders and returns, and maintain customer accounts. The role requires a professional demeanor and the ability to handle customer interactions across multiple channels including phone, email, and social media.

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program

Insurance Health & Wellness

• HMO
• Annual Company Trip

Professional Development

• Job Training

Responsibilities

• Customer Interaction: Maintain a positive, empathetic attitude toward customers at all times and respond promptly to inquiries
• Complaint Resolution: Acknowledge and resolve cust...