Customer Experience Associate at Scotiabank

Join Scotiabank in Calgary, AB as a Senior Customer Experience Associate, where your customer service skills will shine. Support clients in achieving their financial goals while enhancing their banking experience.
In this role, you will act as a vital connection between customers and branch services. Your ability to simplify complex information will help clients navigate their needs efficiently. By being proactive in identifying sales opportunities, you will contribute to branch targets while promoting Scotiabank’s digital services.
Key Responsibilities:
• Ensure effective triage and customer assistance in the branch
• Assist in opening day-to-day accounts and fulfillment of credit needs
• Introduce clients to self-service banking applications
• Build lasting relationships with customers through high-quality service
• Thrive in a target-based environment contributing to team goals
Requirements:
• Experience in customer service and proactive sales
• Technic...