Customer Experience Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Analyst based in Brazil.

This role plays a key part in ensuring an exceptional customer journey from onboarding through ongoing product adoption. You will act as the main point of contact for clients, helping them successfully use complex SaaS solutions with clarity and confidence. The position combines customer support, training, and relationship management in a fast‑paced, technology‑driven environment. You will be responsible for guiding users through the platform, ensuring they extract maximum value from the solution. Strong communication and proactive engagement are essential, as you will help identify customer needs and prevent issues before they arise. This is a highly collaborative role, working closely with internal teams to improve customer satisfaction, retention, and product usability. You will directly contribut...