Customer Experience Analyst (m/f/d)

Customer Experience Analyst

(m/f/d)

Arbeitnehmerüberlassung Raunheim Start date: 08/26 Reference number: 877269/1

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Responsibilities

Collect, consolidate, and analyze customer feedback from multiple channels (, mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues

Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures

Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling

Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable

Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners

Assist in the ...